As a Diamond Jewels player, you have the right to request a deletion of all information we have about your game account. Please keep in mind that deleting your game account data will only remove your game progress. All collectibles linked to your GFAL ID will remain intact. However, this process will delete all game-related data, including any in-game purchases or event achievements.
After you submit the form, the process could take up to 7 days, and once your game account data is removed, it cannot be recovered. You can reset the game to Level 1 and begin again if you choose to continue playing.
How to request deletion:
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Tap the Menu icon (top right) on the home screen.
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Go to Settings and select Support.
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Create a support ticket and type: “Delete my account.”
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Follow any additional verification steps provided by our support team.